How we're working through COVID-19  

At the start of Lockdown we were all told to "stay home, protect the NHS and save lives". This also meant that companies that worked inside the homes of Customers also had to cease operating. We have been on Lockdown since the beginning of March, but have constantly been answering questions from Customers, producing no-obligation quotations and taking deposit-free orders in principal.

Now, with the slight relaxation in Lockdown and the change in message from Boris Johnson to "stay alert, control the virus and save lives", we are able to resume our Surveying and Installing operations, working to strict guidelines. These guidelines have been researched and scrutinised in depth and we have worked tirelessly to ensure that our Company adheres to all of the terms that the Government has put in place. Under supervision from CERTASS, our Government approved regulatory body, we have produced additional steps into our operating procedures which will protect our Customers and Site Operatives.

 

These safe working practices include:

  • No house visits for quotations;

    • Customers can design their own Doors on our website.​

    • ​Customers can design ​their own Windows on our website.

    • Failing the above;

      • We offer special offer Doors that can be viewed online.

      • Customers can email photographs of their current Windows and/or Doors to us.

      • Customers can send approximate measurements of items to us (width x height).

      • Assuming measurements are not "out" by an unacceptable amount of 200mm (20cm) or more our quotation will not change.

    • Customers can email a photograph of their property to us and we can superimpose new Windows/Doors onto it for them (free of charge and no-obligation).

    • Quotations will be emailed to the Customer, and as many Quotations as are required will be provided, obligation-free.

  • No handshake when the Surveyor/Installer arrives on-site.​

  • Keeping social distance of at least 2m, preferably customers to stay out of the room which is being worked in.

  • All areas will be cleaned down by the Surveyor/Installer.

  • PPE will be provided and worn at all practicable times by the Surveyor/Installer. 

  • All Surveys will require additional controlled paperwork (see Declaration below);

    • The Surveyor will provide a signed Declaration no more than 24 hours prior to Survey to confirm that he and his household are well and show no signs of Coronavirus. This is for the Customer's peace of mind.

    • The Homeowner will be required to complete and sign a Declaration, which will sent to them no more than 24 prior to Survey, to confirm that their household is well and show no signs of Coronavirus. Questions will be also be asked about anybody who is Vulnerable or Self-Isolating. This is for the Surveyors peace of mind. 

  • All Installations will require additional controlled paperwork (see Declaration below);

    • The Supervising Installer will provide a signed Declaration no more than 24 hours prior to Survey to confirm that he and any other Site Operatives working with him are well and show no signs of Coronavirus. This is for the Customer's peace of mind.

    • The Homeowner will be required to complete and sign a Declaration, which will sent to them no more than 24 prior to Survey, to confirm that their household is well and show no signs of Coronavirus. Questions will be also be asked about anybody who is Vulnerable or Self-Isolating. This is for the Site Operative(s) peace of mind. 

  • This is a condensed list of procedures and is subject to change inline with Government advice and regulations. ​

Copies of our COVID-19 Self-Assessment Declarations

Homeowner Declaration
Pre-Installation Technical Survey

Surveyor Declaration

Pre-Installation Technical Survey

Homeowner Declaration
Installation

Installer(s) Declaration
Installation

fsb member
military discount
homepro insurance backed guarantee
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nhs staff discount

Composite Doors Cardiff Limited is an introducer appointed representative of Phoenix Financial Consultants Limited ("Phoenix"). Phoenix is a credit broker that is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 539195) which offers finance for home improvement projects from its panel of lenders. All finance subject to status and credit checks.

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Copyright © 2017-2020 Composite Doors Cardiff Limited.
Company No. 11654260. Registered in England and Wales.
VAT Registration No. 315 3976 91

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